Montpellier Airport contact | Aéroport Montpellier Méditerranée

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Frequently asked questions Frequently asked questions

We invite you to check your spam or log into your MPL account. You can reprint or download your reservation form at any time from the "My orders" tab, then "View my order" and "Download my reservation form". If you still can't find your booking form, please contact us by email at contact[at]montpellier.aeroport.fr.

You can cancel your reservation yourself free of charge up to 3 hours before the start of your parking period, directly from your MPL account, tab "My orders", then "View my order" and "Cancel my reservation".

For reasons of availability and parking space management, it is not possible to modify a reservation. However, you can cancel your reservation yourself free of charge up to 3 hours before the start of your parking period, then make a new reservation, directly from your MPL account, tab "My orders", then "View my order" and "Cancel my reservation

To enter the P6-100% Web car park:

  • Enter the access code that you received by email on the digital keypad located on the P6-100% Web entrance terminal. Once your code is validated the terminal will automatically issue your ticket. Keep this ticket in a safe place, you’ll need it to exit the car park. 
  • If you need help, use the interphone and press the “i” button. Assistance is available from 5.30 am to 11 pm (or until the last scheduled flight).
  • Make sure you leave enough time to park your vehicle and walk to the airport terminal, (estimated walking time 5 minutes) respecting the arrival and check in times for your flight. 

You can take advantage of your reservation up to 6 hours before your scheduled arrival time and up to 6 hours after your scheduled departure time. If you plan to come earlier or leave later, consider cancelling your reservation, then making a new reservation directly from your MPL account.

It is not possible to extend a parking reservation that has already started. All you have to do is pay the supplement corresponding to your extra time directly at the exit terminal.

For any request for information without a reservation number (flight reservations, flights + hotels, hotels and rental cars), we invite you to contact our partner Aéroports Voyages directly (answer within 48 hours maximum, generally between 12 and 24 hours):

  • By filling in the contact form
  • By leaving a phone message on the phone number displayed here

For any request for information with reservation number (only), we invite you to contact our partners directly:

  • For a flight booking (Company H24): 
    • By filling in the contact form
    • By phone: +33 (0)9 77 42 42 04 44 (number not surcharged), accessible from 9am to 9pm Monday to Friday and from 10am to 8pm on Saturday.
  • For a flight booking + hotel (Go Travel Company): 
    • By filling in the contact form
    • By phone: +33 (0)1 70 60 60 77 12 (number not surcharged), accessible every day from 9am to 9pm, including Sundays and public holidays.
  • For a hotel reservation (Société Booking): 

 

For a rental car reservation (Rental Car Company): 

  • By filling in the contact form
  • By phone: +33 (0)1 78 42 94 06 (number not surcharged), accessible every day from 9am to 10pm, including Sundays and public holidays. 

The terminal is open every day from 4:30 am to 11 pm.

As the baggage policy is specific to each airline, we invite you to contact your airline directly. For more information, go to the Luggage page of our Traveller's Guide section.

For any lost or forgotten item at the airport, we invite you to contact the Information desk directly at 04 67 20 85 00 and specify:

  • The date,
  • The exact location (if you know it),
  • The type of lost object.

You didn't find your answer?

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